In fact, no matter how big a company was or how famous it was, it would always receive some complaints. It was inevitable.
But generally speaking, if there was a complaint, the superiors would deal with this kind of problem.
But now, the cleaner threw the letters of complaint away. It was obvious that there was someone who did this on purpose.
As time passed, if the company had not dealt with these complains, people would start talking about many bad things about the company.
Sylvia found the letters in the trash can and picked them one by one.
"President Lin, you..." Cathy, who was about to enter the company, accidentally saw what was happening here. Her face changed, and she ran over in a hurry, with a panicked look on her face.
"Take a look." Sylvia looked at the complaint in her hand without even raising her head. By Sylvia's feet, there were no less than ten letters of complaint, all over the ground.
Cathy lowered her head. When she saw the content of the letter, her body shook violently.
"This..." Cathy's eyes were also full of incomprehension. Obviously, she had never seen these letters of complaint and did not know that these letters of complaint were thrown away.
"Secretary Lee, send someone to sort it out and take these complaint letters to the office." Henry said and then gave Cathy a wink.
How could Cathy not understand Henry's meaning? She quickly replied, "Okay, I'll go and ask someone to deal with this now."
Henry went over, took Sylvia's arm, and said, "Dear, let's go up first. It's time to go to work. It's not good to be seen by too many people. After all, it's not a good thing."
Sylvia nodded with a pale face and said to Cathy, "Secretary Lee, within an hour, please find out all the documents about the recent complaint and bring them to my office!"
"Okay, I'll do it right away." Cathy nodded her head.
Cathy had been with Sylvia for a few years, so she was also very clear about Sylvia's character.
In other people's eyes, these complaint letters might be handled by others immediately. But for Sylvia, it was absolutely a big deal. From the beginning, the point of view of Sylvia was to put her customers' experience in the first place.
But now, with so many complaints, it could be seen how bad the experience of the Lins Group's customers was.
At 10 o'clock in the morning.
In Sylvia's office on the top floor of the Lins Group.
Sylvia opened more than a hundred complaint letters and read them one by one.
Henry also looked through some of them. Even though he was there, he also frowned. Some things did really make him angry.
Secretary Lee stood aside with her head down, not saying a word.
After reading the last letter of complaint, Sylvia let out a long sigh of relief and said, "The tourism company overcharged people and publicly stated that they wouldn't care about the customers. The car company did not fulfil its promise. It was supposed to deliver a car within three days, but it was not settled for half a month. The customers wanted their money back, but they were rejected by the company! The shopping mall was taking money from the customers secretly! I am too embarrassed to say more!
But such things happened in our Lins Group!"
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